Frequently Asked Questions
Everything you need to know about styling your home with Mocka.
How long does shipping take for furniture items?
Standard delivery typically takes 3-7 business days depending on your location. Larger furniture pieces may require specialized couriers and could take up to 10 business days.
What is your return policy for home decor?
We offer a 30-day change-of-mind return policy on most items, provided they are in their original packaging and unassembled. Please note that return shipping costs are the responsibility of the customer.
Do your products come with a warranty?
Yes, all Mocka furniture comes with a 12-month warranty against manufacturing defects to ensure you receive the highest quality for your home.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link and a unique consignment number to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible interest-free payment options like Afterpay and Laybuy.
Do you offer assembly services?
Our furniture is designed for easy home assembly and includes detailed instructions. While we do not offer direct assembly services, our pieces are engineered for a simple DIY experience.